BPOs employees now get to play XBox games, carom, badminton and other such stress-busting activities during their work breaks. This also helps in motivating workers, say top honchos at a few BPOs that have begun this initiative.
'We are training people to learn AI, machine learning, robotics; it is just new programmes that teach them new things and the raw material, the people, are eager to learn.'
BPO expert Nasha Fitter suggests you join domestic BPOs.
'We look at the opportunities that are going to come in various fields in the next 5 to 10 years, do some research and come up with business plans.' 'Then, we go and seek out founders who will run the actual business.'
rediffGURU Rohit Gupta, co-founder and COO of College Vidya, offers expert advice on career programmes in India.
A candidate with good communication skills, critical thinking and problem solving abilities will have a higher chance of being hired.
Addressing the growing need for security of business process outsourcing employees, Bangalore-based Proficio Geo Technologies has come up with PRO-TMS
As the country slowly paces back to normalcy with the declining rate in COVID-19 cases, rapid vaccine drive, and growing economic and employment rate, a survey has revealed that 73 per cent of employees are in favour of the hybrid model of work across industries. Over 73 per cent of the employees interviewed respondents said they are in favour of this new emerging hybrid model across industries, according to a survey by HR solutions provider Genius Consultants. As most organisations across various industries were forced to shift staff operation remotely owing to the pandemic restrictions, most employees opined that this provision should continue even after the situation normalise, it added.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
Minacs will be integrated it into SYNNEX's BPO business, Concentrix.
Rejecting US criticism that India has a closed economy, the government on Thursday said growth in imports were a testimony to the liberalising economy and expressed confidence that the IT industry would find a "creative solution
Bird Group's executive director Ankur Bhatia died on Friday at the age of 48 following a massive cardiac arrest.
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After information technology, it's now the turn of Indian business process outsourcing services companies to harness China as a delivery location.
A leading Indian outsourcing company, Sutherland has signed a deal with Israeli company to use its voice-over-Internet protocol contact centre solution at its call centres in Mumbai and Chennai.
Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, the company said on Wednesday. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
IT and BPO services provider MphasiS on Wednesday said it is set to acquire AIG Systems Solutions (AIGSS), part of the troubled insurance giant American International Group Inc, for an undisclosed amount.
Four Hinduja brothers -- Srichand, Gopichand, Prakash and Ashok -- had in 2014 signed on a document saying the assets held by one brother belong to all, and that each of them will appoint the others as their executors. But now family patriarch Srichand Hinduja, 84, and his daughter Vinoo want the letter to be declared of "no legal effect" and the family's assets be separated as per his wish of 2016.
Following stringent cost-cutting measures by business process outsourcing units and IT firms across the country, the business of call centre cab owners has dwindled by anywhere between 5 and 40 per cent.
FirstSource is also rumoured to be in the race to acquire Citi's BPO unit after the first round of bidding.
The largest telecom solutions provider, Mahindra-British Telecom, is looking to acquire a BPO company and has lined up Rs 300 crore (Rs 3 billion) investment over the next two years to fund its expansion plans.
As per the outsourcing partnership agreement, Firstsource would manage Barclays' operations center in Colorado Springs and would provide customer care and collection support to its US cardholders, Firstsource Solutions said in a filing to the Bombay Stock Exchange.
BPO expert Nasha Fitter explains how you can use your call centre experience to your advantage.
He will be responsible for developing and delivering end-to-end IT services and business solutions for global corporations, state and local governments.
Hinduja Global Solutions, the BPO arm of the Hinduja group -- one of the interested parties in acquiring the scam-tainted Satyam Computer Services -- said it has chalked out a 100-day plan, just in case it is successful in its attempt. Meanwhile, it has written to the merchant bankers involved in the transaction. "We are very interested in Satyam and accordingly, we have written to the merchant bankers but are yet to receive any reply," said Anand Vohra, CFO.
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